Kitchen and Worktop
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Terms & Conditions

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Terms & Conditions for Granite Worktops

Materials

Granite is a natural product that is created in the ground over millions of years. It is therefore natural to expect variations in shading, veining and finish. In some materials, imperfections, “pitting” and even fossils can be apparent; these are in no way considered faults and are part of the natural beauty of granite and marble. All granite, marble and other materials are sold subject to natural variations in colour, shade, veining and the amount of brecciaing; they are stopped, filled, reinforced, etc in accordance with normal trade practices. Samples should therefore be looked upon as a colour indication only. When the stone is extracted from the quarry the blocks are not a standard size. If pieces required cannot be cut in one, we reserve the right to place a joint in the most appropriate position.

Ordering & Quote

The price calculated by emailing or bringing your kitchen plan is a very accurate guide price based on your measurements provided. Once the templates have been done the quotation and final price is confirmed. Please note the initial quote will only change if when we come out to template, the measurements and your requirements change from the original online quote, kitchen plan or any other form of communication.

On receipt of an order from a Customer, kitchenandworktop.com will issue a formal order acknowledgement which will confirm the relevant specification details and price. It will be the responsibility of the Customer to ensure that this acknowledgement correctly reflects their requirements and where the Customer has not given the Company a written order a signed copy of the order acknowledgement must be returned or the receipt of the deposit referred to in the order acknowledgement.

Payments

An Initial deposit of 50% is required once you place the order. The remainder of the balance is due on the day we complete the installation. We are entitled to make adjustments to the price to take account of any increase in our supplier’s prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been confirmed. We will inform you of the correct price and give you the opportunity to cancel the order.

Processing Time

We will endeavour to deliver and fit granite worktops within 7-10 working days after template subject to material availability. Any dates we specify or guarantee for template, delivery and installation of our products are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for template, delivery and installation of our products.

Template & Installation

1. Before we come to template you need to ensure all cabinets are level have sufficient braces and are secured firmly to the wall.

2. Make sure you know the final location of sinks, hobs taps or any other fittings required and have these available on site.

3. Slight tolerances in Granite overhangs and thickness are to be expected. Our fitting team may also need to chop out plaster. Every care is made when conducting such operations, but kitchenandworktop.com does not take any responsibility for plaster damage and it is the responsibility of the customer to make good these areas. Walls are rarely straight and as such natural wall gaps may occur it is the customer’s responsibility to fill the gaps if these appear after installation. It is therefore advisable to have up-stands fitted unless the customer intends to tile.

4. Information supplied by the customer to kitchenandworktop.com such as templates, cut out dimensions, overhangs, splash backs, and positioning of cut outs at the time of template or prior or subsequently given by other methods of communication is the customer’s responsibility and no liability whatsoever can be taken for incorrectly advised dimensions.

5. Most granite supplied by kitchenandworktop.com granite is 30mm in thickness and most hobs supplied by manufacturers are in excess of this measurement. In the event that the fitters need to alter the cabinets by routing / cutting out sections or providing extra braces the fitters reserve the right to charge an extra £50.00 per cabinet at time of installation.

6. Prior to template and installing all temporary work surfaces must be removed, all sinks, hobs and taps must be disconnected, if this is not done we reserve the right to charge for this work to be carried out.

7. Any work carried out after template such as plastering the walls or changing the location of cabinets, hobs, sinks and taps can affect the finished product. Thus we reserve the right to charge for this to be rectified.

8. Fitters are not allowed to take of their shoes on either template or fitting due to health and safety. However they may wear plastic bags if customers require doing so.

Ownership

All materials supplied remain the property of kitchenandworktop.com until payment has been received in full.

Terms and Conditions for Kitchens

Material

As Kitchenandworktop.com we are offering kitchens with 15mm and 18mm carcases, high gloss and matt finish, with and without soft close doors and drawers options. All the kitchens we offer are made and assembled in UK with 10 years guarantee.

Ordering and Quote

You may email or bring us your kitchen plan, if you already have one, in order for us to quote your kitchen. Please note that initial quote will change when we come out to measure up and the measurements and your actual plans are changed. However we are happy to come and measure up your kitchen and quote you if you do not have a plan for free of charge.

On receipt of an order from a Customer, kitchenandworktop.com will issue a formal order acknowledgement which will confirm the relevant specification details and price. It will be the responsibility of the Customer to ensure that this acknowledgement correctly reflects their requirements and where the Customer has not given the Company a written order a signed copy of the order acknowledgement must be returned or the receipt of the deposit referred to in the order acknowledgement.

Payments

Once full payment for the product purchased is made by the customer goods will be ordered from or main depot. We are entitled to make adjustments to the price to take account of any increase in our supplier’s prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been confirmed. We will inform you of the correct price and give you the opportunity to cancel the order.

Dispatch and Delivery

Kitchenandworktop.com will process your order within one working day of receipt and shipment will usually take up to 10 working days subject to stock availability. In case of the material is not in stock we will certainly keep you informed via email or telephone.

We only deliver within the United Kingdom. We do not deliver to Channel Islands. For international shipments, please contact us via email or telephone. All the deliveries are subject to £100 delivery charge.

 Tramar Import&Export Services T/A kitchenandworktop.com